BBB warns consumers about aggressive door-to-door salespersons showing up this summer
May 20, 2012 – Better Business Bureau is warning consumers to be on guard when it comes to high-pressure sales tactics over the next few months. There are many businesses that go door-to-door selling everything from cosmetic products to magazine subscriptions. In 2012, BBB received over 1,700 complaints against door-to-door sales companies nationwide. Most complaints alleged products were paid for but never delivered, or refunds were not received upon cancellation.
During the summer months, BBB routinely receives an increase in complaints from consumers against businesses that employ aggressive door-to-door selling techniques. Some examples of high pressure sales tactics include hostile and persuasive rebuttals to consumer concerns, deep discounts offered upon immediate payment and refusal to take “no” for an answer.
While many businesses utilize door-to-door marketing tactics, BBB has these tips for consumers to consider when getting that knock on your door. According to the Texas Attorney General:
Door-to-door sales people are required to:
- Advise you orally and in writing of your right to cancel thesale within three days
- Provide a contract in the same language that was used in the sales presentation
The contract or receipt must:
- State the date of sale, name and address of the merchant
- Provide a statement of your right to cancel which includes the address of where to send your cancellation notice
To cancel a door-to-door sale:
- You must sign, date and mail the “notice of cancellation” back to the seller
- To obtain a full refund, you must do this before midnight of the third business day after the sale
- If the seller fails to notify you of an intention to repossess the goods within 20 days after cancellation, you may not be forced to return the items at a later date
Don’t be pressured to take advantage of a time-sensitive offer. Take time to decide whether you’re sure you want the product.